Lead Program Manager, Insights & Growth

Salesforce Sites

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Drive strategic operations of insights & growth
Own and scale research operations
Programmatic owner for behavioral analytics platforms
** Salesforce is seeking a Lead Program Manager for their Insights & Growth team, focusing on driving operational excellence and enhancing customer experience through data-informed insights. The ideal candidate should have over seven years of program or operations management experience, particularly in UX, research, and analytics, with strong communication skills. **

Job Summary

  • In this role, you’ll help design and scale the operational future of how Salesforce turns customer insight, behavioral data, and Voice of Customer signals into meaningful digital experience improvements.
  • As a senior, insights-centric Program Manager, you will drive operational excellence, technical enablement, and strategic planning for the Insights & Growth function within the User Experience & Creative Design (UXCD) organization.
  • Salesforce is an equal opportunity employer and maintains a policy of non-discrimination with all employees and applicants for employment.

Matching Summary

Match Score: 75

** Salesforce is seeking a Lead Program Manager for their Insights & Growth team, focusing on driving operational excellence and enhancing customer experience through data-informed insights. The ideal candidate should have over seven years of program or operations management experience, particularly in UX, research, and analytics, with strong communication skills. **

Skills & Requirements

Must-have

  • Drive strategic operations of Insights & Growth
  • Own and scale Research Operations
  • Programmatic owner for behavioral analytics platforms
  • Design and implement processes and operating models
  • Manage vendor relationships and tooling investments
  • Cultivate strong cross-functional partnerships

Nice-to-have

  • Digital Customer Success experience
  • Familiarity with behavioral analytics platforms
  • Experience with research operations tooling
  • Interest in AI-driven customer experiences

Key Requirements

  • 7+ years program or operations management experience
  • 4+ years supporting UX, Research, Growth, Analytics, or DesignOps
  • Proven success managing complex cross-functional programs
  • Strong understanding of UX processes and research operations
  • Experience leading tooling implementations and governance
  • Skilled at influencing without authority
  • Proficiency with Asana, Jira, Smartsheet, or similar tools

Work Rights

Not specified

Tailored Resume

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