Team Leader | Vertis North

TaskUs

Not specified; not specified; competitive industry...
2+ years team leader experience
Manage minimum of 10 teammates
Customer support outsourcing background
The role involves managing day-to-day operations while ensuring team members meet Service Level Agreements and Key Performance Indicators

Job Summary

  • The role involves managing day-to-day operations while ensuring team members meet Service Level Agreements and Key Performance Indicators.
  • TaskUs prioritizes a People First culture with competitive salaries and comprehensive benefits packages for its global workforce.
  • Candidates must act as a bridge between teammates and other departments to drive performance and resolve issues creatively.

Matching Summary

The role involves managing day-to-day operations while ensuring team members meet Service Level Agreements and Key Performance Indicators.

Salary

Not specified; Not specified; Competitive industry salaries and comprehensive benefits packages

Skills & Requirements

Must-have

  • 2+ years Team Leader experience
  • Manage minimum of 10 teammates
  • Customer support outsourcing background
  • Phone email live chat support experience
  • CRM tools familiarity like ZenDesk

Nice-to-have

  • Creative problem-solving skills
  • Internal mobility growth mindset
  • People First culture alignment
  • Flexible shift availability

Key Requirements

  • At least two years of relevant Team Leader experience
  • Experience managing a minimum of 10 teammates
  • Previous customer support role in an outsourcing company
  • Familiarity with E-Commerce or CRM tools

Work Rights

Not specified

Tailored Resume

Cover Letter