Manager, Guest Recognition Operations Training

Four Seasons Hotels Ltd

Toronto, Ontario, Canada
Base: $95,000 - $105,000 cad; bonus/equity: not sp...
Hybrid
Guest recognition processes
Golden platform optimization
On-property training delivery
The Manager, Guest Recognition Operations Training plays a critical role in optimizing guest recognition processes through the Golden platform and all systems across Four Seasons properties

Job Summary

  • The Manager, Guest Recognition Operations Training plays a critical role in optimizing guest recognition processes through the Golden platform and all systems across Four Seasons properties.
  • This role provides operational training and leadership across all properties to ensure a consistent, exceptional guest experience, focusing on training, process refinement, and system optimization.
  • Four Seasons is powered by its people, with a commitment to creating amazing experiences for guests and a world-class employee experience and company culture.

Matching Summary

The Manager, Guest Recognition Operations Training plays a critical role in optimizing guest recognition processes through the Golden platform and all systems across Four Seasons properties.

Salary

Base: $95,000 - $105,000 CAD; Bonus/Equity: Not specified; Benefits: Not specified

Skills & Requirements

Must-have

  • Guest recognition processes
  • Golden platform optimization
  • On-property training delivery
  • Adult learning principles
  • Rooms Division systems proficiency
  • Luxury hotel operations

Nice-to-have

  • Structured and strategic thinker
  • Continuous improvement mindset
  • Situational sensitivity
  • Adaptability to trends

Key Requirements

  • Minimum 5+ years luxury hotel operations experience
  • Bachelor's degree preferred
  • Experience developing and delivering adult learning programs
  • Proficiency in Golden, Golden EXP, Opera PMS, HotSOS, KEY, Rex, Messenger
  • Experience with Docebo LMS
  • Willingness to travel internationally (approx. 30%)

Work Rights

Not specified

Tailored Resume

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