Its Sr Technology Support Specialist

John Eagle Honda of Dallas

Temple Terrace, FL, US
Base: $70,000-$105,000 annually; starting pyy: $70...
Onsite
8+ years it support experience
Windows and apple troubleshooting
Networking and telephony knowledge
John Eagle Honda of Dallas is seeking an experienced ITS Sr Technology Support Specialist to provide advanced technical support across multiple dealership locations in Florida. The ideal candidate will have extensive IT support experience, strong technical knowledge, and a commitment to exceptional customer service

Job Summary

  • This role provides Tier 2 advanced technical support for Lithia & Driveway stores companywide while managing major incidents.
  • The position requires frequent communication with senior executives, vendors, and store personnel to resolve hardware, software, and networking issues.
  • Candidates will benefit from best-in-class industry benefits including medical, dental, vision, 401(k), and employee stock purchase plans.

Matching Summary

Match Score: 85

John Eagle Honda of Dallas is seeking an experienced ITS Sr Technology Support Specialist to provide advanced technical support across multiple dealership locations in Florida. The ideal candidate will have extensive IT support experience, strong technical knowledge, and a commitment to exceptional customer service.

Salary

Base: $70,000-$105,000 annually; Starting pay: $70,000-$80,000; Benefits: Medical, Dental, Vision, 401(k)

Skills & Requirements

Must-have

  • 8+ years IT support experience
  • Windows and Apple troubleshooting
  • Networking and telephony knowledge
  • Service Desk or Call Center background
  • ITIL Service Management understanding

Nice-to-have

  • Retail automotive industry experience
  • Process improvement and automation skills
  • Strong customer service orientation
  • International travel willingness
  • Mentoring and training capabilities

Key Requirements

  • 8+ years of IT support experience
  • Bachelor's degree in IT preferred
  • ITIL certification preferred
  • High school graduate or equivalent required

Work Rights

Not specified

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