Contact Center Triage Consultants

Jobgether

United States
On-site
First point of contact
Timely and accurate guidance
Navigate multiple systems
This role serves as the first point of contact for participants accessing vital services

Job Summary

  • This role serves as the first point of contact for participants accessing vital services.
  • You will assess needs, offer referrals, and ensure smooth hand-offs while maintaining strict confidentiality.
  • It is a dynamic role that combines customer service, technical skills, and behavioral health knowledge.

Matching Summary

This role serves as the first point of contact for participants accessing vital services.

Skills & Requirements

Must-have

  • first point of contact
  • timely and accurate guidance
  • navigate multiple systems

Nice-to-have

  • empathy and cultural competence
  • support participants
  • fast-paced environment

Key Requirements

  • behavioral health knowledge
  • experience in customer service

Work Rights

Not specified

Tailored Resume

Cover Letter