Asesor Soporte Elite

Tigo Panama

Panama City, Panama
Resolve customer complaints and claims
Manage siebel ticket systems
Perform technical troubleshooting for internet and phone services
The role guarantees the resolution of customer claims and retention efforts while adhering to defined timelines

Job Summary

  • The role guarantees the resolution of customer claims and retention efforts while adhering to defined timelines.
  • Employees will utilize logical access tools to analyze issues, offer alternatives, and provide premium service to high-value clients.
  • The position involves resolving complex technical problems related to roaming, internet speed, and device configuration while maintaining strict compliance with company policies.

Matching Summary

The role guarantees the resolution of customer claims and retention efforts while adhering to defined timelines.

Skills & Requirements

Must-have

  • Resolve customer complaints and claims
  • Manage Siebel ticket systems
  • Perform technical troubleshooting for internet and phone services
  • Execute retention strategies for at-risk customers
  • Configure routers and modems
  • Process account modifications and cancellations

Nice-to-have

  • Strong problem-solving skills
  • Ability to work in a fast-paced environment
  • Innovative mindset for process improvement
  • Excellent communication abilities
  • Commitment to customer satisfaction

Key Requirements

  • Experience with Siebel CRM system
  • Knowledge of telecommunications infrastructure
  • Ability to manage conflict resolution scenarios
  • Proficiency in configuring networking hardware

Work Rights

Not specified

Tailored Resume

Cover Letter