Associate Customer Success Manager (remote, Us)

Newsela

Remote, US
Remote
Manage 150-300 customer accounts
Drive retention and expansion outcomes
Proactive customer engagement via calls
Newsela is seeking an Associate Customer Success Manager to manage a large portfolio of 150-300 customer accounts, focusing on retention, adoption, and expansion. The role demands strong communication, data-driven decision-making, and proactive engagement to drive measurable outcomes, all while fostering relationships with educators and students

Job Summary

  • This role involves owning a large portfolio of 150–300 customers to drive measurable outcomes across retention, adoption, and expansion.
  • The successful candidate will operate like the CEO of their book of business, proactively engaging customers through calls and meetings to solve root causes.
  • Newsela offers comprehensive health benefits including gym reimbursement, pet insurance, and free access to wellness apps.

Matching Summary

Match Score: 85

Newsela is seeking an Associate Customer Success Manager to manage a large portfolio of 150-300 customer accounts, focusing on retention, adoption, and expansion. The role demands strong communication, data-driven decision-making, and proactive engagement to drive measurable outcomes, all while fostering relationships with educators and students.

Skills & Requirements

Must-have

  • Manage 150-300 customer accounts
  • Drive retention and expansion outcomes
  • Proactive customer engagement via calls
  • Monitor health signals and usage data
  • Lead renewal strategy execution
  • Utilize Salesforce Gainsight Gong tools

Nice-to-have

  • Background in education sector
  • Experience with Salesloft platform
  • Strong prioritization skills
  • Data-driven decision making
  • Root cause problem solving

Key Requirements

  • 2+ years managing high-volume account portfolios
  • Proven success with renewals and retention targets
  • Experience with scalable tech-touch motions

Work Rights

Not specified

Tailored Resume

Cover Letter