Delivers comprehensive administrative support to commercial operations and patient/customer services, acting as a primary liaison between the organization, its clients, and third-party payors
Job Summary
Delivers comprehensive administrative support to commercial operations and patient/customer services, acting as a primary liaison between the organization, its clients, and third-party payors.
Monitors daily orders, collaborates with the Operations team for timely fulfillment, manages high volumes of calls, and resolves customer complaints by leading internal investigations.
Monitors critical KPIs such as Churn Rate and Fulfillment Rate using PowerBI dashboards and provides standby availability for urgent escalations.
Matching Summary
Delivers comprehensive administrative support to commercial operations and patient/customer services, acting as a primary liaison between the organization, its clients, and third-party payors.