Front Desk Supervisor - Big Sur

Bigsurlodge

Big Sur, CA, United States
20.00 usd hourly; not specified; not specified ph
On-site
Supervising front desk staff
Guest issue resolution
Cash handling and balancing
Big Sur Lodge is seeking a Front Desk Supervisor to oversee front desk operations, including managing staff, guest check-ins and check-outs, and ensuring high levels of customer service. The ideal candidate will have strong clerical and interpersonal skills, along with the ability to multitask in a fast-paced environment

Job Summary

  • Oversee the front desk agents and operations, including checking guests in and out, reservations, and monitoring of phones, while ensuring overall excellent guest service.
  • Receive direction from the Operations Manager and/or General Manager to assist in supervising, training, scheduling, disciplining, reviewing, and directing the front desk staff.
  • Maintain and ensure safe facility environment including standards for maintenance and upkeep of unit’s equipment, housekeeping, sanitation, dress, cash control, and employee hygiene.

Matching Summary

Match Score: 85

Big Sur Lodge is seeking a Front Desk Supervisor to oversee front desk operations, including managing staff, guest check-ins and check-outs, and ensuring high levels of customer service. The ideal candidate will have strong clerical and interpersonal skills, along with the ability to multitask in a fast-paced environment.

Salary

20.00 USD Hourly; Not specified; Not specified

Skills & Requirements

Must-have

  • Supervising front desk staff
  • Guest issue resolution
  • Cash handling and balancing
  • Maintaining facility safety standards
  • Professional company representation

Nice-to-have

  • Bilingual English/Spanish
  • Proactive guest satisfaction processes
  • Coordination with Housekeeping Department

Key Requirements

  • High School Diploma
  • Clerical skills
  • Computer proficiency (MS Outlook, Word, Excel)
  • Ability to problem solve
  • Ability to arrange and coordinate schedules

Work Rights

Not specified

Tailored Resume

Cover Letter