Bilingual Customer Service Advocate I- Mandarin

Centene

Multiple Locations, US
Base: $16.35 - $23.46 ph; bonus/equity: not specif...
Hybrid
Bilingual english/mandarin
Resolve member inquiries
Contact center environment
Serve as the first-line advocate focused on resolving inquiries, issues, or concerns for members and/or providers

Job Summary

  • Serve as the first-line advocate focused on resolving inquiries, issues, or concerns for members and/or providers.
  • Provide timely, accurate, and personalized support on routine complaints through various communication channels.
  • Centene offers a comprehensive benefits package including competitive pay, health insurance, 401K, tuition reimbursement, and paid time off.

Matching Summary

Serve as the first-line advocate focused on resolving inquiries, issues, or concerns for members and/or providers.

Salary

Base: $16.35 - $23.46 per hour; Bonus/Equity: Not specified; Benefits: Comprehensive benefits package

Skills & Requirements

Must-have

  • Bilingual English/Mandarin
  • Resolve member inquiries
  • Contact center environment
  • Document member information
  • Adhere to quality standards

Nice-to-have

  • Multitasking with multiple systems
  • Customer Relationship Management applications

Key Requirements

  • High School diploma or GED
  • Authorized to work in the U.S.
  • No future visa sponsorship

Work Rights

Must be authorized to work in the U.S.

Tailored Resume

Cover Letter