Technology Business Systems Consultant - Servicenow, Ai And Automation
Wells Fargo
Not specified (assume hybrid based on typical corporate practices).
Servicenow platform architecture
Itsm modules
Itil processes
Wells Fargo is seeking a Technology Business Systems Consultant with expertise in ServiceNow, AI, and automation to enhance their End User Support ecosystem. The ideal candidate will have strong technical skills, experience with ITIL best practices, and a proven track record in agile environments, particularly within ServiceNow implementations
Job Summary
This position partners closely with business stakeholders, Service Desk and Field Technology Services teams, product teams, architects, and engineering teams to translate complex business needs into scalable, high quality ServiceNow solutions aligned with ITIL best practices.
In this role, you will lead product and business analysis for ServiceNow, AI, and automation initiatives focused on IT Service Desk and Field Technology Services.
Design and optimize ServiceNow workflows, automation, and self-service to improve resolution times, ticket quality, and user experience.
Matching Summary
Match Score: 85
Wells Fargo is seeking a Technology Business Systems Consultant with expertise in ServiceNow, AI, and automation to enhance their End User Support ecosystem. The ideal candidate will have strong technical skills, experience with ITIL best practices, and a proven track record in agile environments, particularly within ServiceNow implementations.
Skills & Requirements
Must-have
ServiceNow platform architecture
ITSM modules
ITIL processes
Agile / Scrum delivery
JIRA for user stories
translate business needs
functional SME for IT Service Desk
Nice-to-have
strong technical acumen
analytical and communication skills
outcome-driven mindset
collaborative team player
proactive, solution-focused
Key Requirements
2+ years of Business Systems Data experience
2+ years supporting ServiceNow platforms
Proven experience working in Agile / Scrum delivery models
Hands-on experience using JIRA
Strong working knowledge of ServiceNow platform architecture