Monitoring Team Intern (practicas Universitarias)

CSG

Colombia
Remote
Basic troubleshooting skills
Customer ticket management
Incident lifecycle management
Assist in troubleshooting and analysis on L1 call types, with a focus on learning and understanding the issues

Job Summary

  • Assist in troubleshooting and analysis on L1 call types, with a focus on learning and understanding the issues.
  • Assist L1 team managing external customer incidents for the entire lifecycle of the incident - regardless of priority.
  • Ensure compliance with SLAs and OLAs.

Matching Summary

Assist in troubleshooting and analysis on L1 call types, with a focus on learning and understanding the issues.

Skills & Requirements

Must-have

  • basic troubleshooting skills
  • customer ticket management
  • incident lifecycle management
  • SLA compliance
  • Microsoft Office knowledge

Nice-to-have

  • impact and integrity focus
  • bold thinking and passion
  • authentic self-expression

Key Requirements

  • Graduated within next 6 months in IT area
  • Unix/Linux skills (advantage)
  • SQL skills (advantage)
  • Database skills (advantage)

Work Rights

Not specified

Tailored Resume

Cover Letter