The role focuses on defining and building an AI specialist motion to deliver personalized guidance across the full user journey from signup to expansion
Job Summary
The role focuses on defining and building an AI specialist motion to deliver personalized guidance across the full user journey from signup to expansion.
You will own the revenue generated by this motion, ensuring seamless handoffs between AI triage and human sales or support teams.
This position requires leveraging Stripe's existing infrastructure to create a unified system that scales high-quality product specialist interactions to every user.
Matching Summary
The role focuses on defining and building an AI specialist motion to deliver personalized guidance across the full user journey from signup to expansion.
Skills & Requirements
Must-have
5+ years product management experience
AI-powered conversational product experience
Revenue ownership through product-led approaches
Hypothesis-driven experimentation at scale
Cross-functional stakeholder alignment
Nice-to-have
B2B or B2B2C growth problem experience
Hands-on LLM and agentic architecture shipping
Multi-channel engagement (chat, voice, email)
Scaling high-touch human experiences via tech
High-visibility role accountability comfort
Key Requirements
5+ years of product management experience
Proven track record owning revenue outcomes
Experience shipping reliable AI products for real users