This role plays a key part in onboarding new hires, embedding best‑practice processes, and driving high‑quality customer interactions across all channels
Job Summary
This role plays a key part in onboarding new hires, embedding best‑practice processes, and driving high‑quality customer interactions across all channels.
Deliver regular call coaching sessions, providing clear, constructive feedback to improve performance and develop comprehensive onboarding programmes for new customer service employees.
Competitive salary and package, performance-based annual bonus, company pension scheme with a 9% employer contribution, and exclusive employee discounts.
Matching Summary
This role plays a key part in onboarding new hires, embedding best‑practice processes, and driving high‑quality customer interactions across all channels.
Skills & Requirements
Must-have
Customer contact centre training
Quality assurance and improvement
Onboarding new hires
Process development and implementation
Call coaching and feedback delivery
Training material development
Nice-to-have
Can-do attitude
Positive and resilient mindset
Persistent approach
Collaborative and proactive
Key Requirements
Proven experience in training, quality, or performance improvement
Strong background in onboarding, coaching, and developing customer service teams
Experience leading process rollouts and embedding change
Excellent communication and stakeholder management skills