The primary purpose of this role is to create loyal, lifelong fans and exercise practitioners by providing exceptional service
Job Summary
The primary purpose of this role is to create loyal, lifelong fans and exercise practitioners by providing exceptional service.
Service Associates act as the main host, responsible for greeting members, managing check-ins, and ensuring the front desk area remains organized and stocked.
Employees must be flexible and adaptive to evolving needs while following safety protocols and maintaining a clean facility through regular gym walks.
Matching Summary
The primary purpose of this role is to create loyal, lifelong fans and exercise practitioners by providing exceptional service.
Skills & Requirements
Must-have
Greet members and guests professionally
Process payments for memberships
Maintain front desk cleanliness
Operate gym management software
Handle member inquiries promptly
Nice-to-have
Experience in the fitness industry
Strong interpersonal skills
Ability to multitask in fast-paced environment
Embraces company core values
Interest in creating fun atmosphere
Key Requirements
CPR certification required within 30 days of hire
Previous experience in customer service or front desk role
Ability to lift more than 40 lbs repeatedly
Must attend all mandatory company trainings within 30 days
Flexibility to work evenings, weekends, and holidays