Sanofi UK is seeking a Customer Contact Management Senior Analyst who is fluent in French and has experience in customer service, particularly in the pharmaceutical sector. The role involves managing customer inquiries and claims to enhance customer experience, while working in a dynamic environment in Budapest, Hungary
Job Summary
Collect and register customer inquiries, requests, claims, and returns in a timely manner, managing expectations and positively influencing customer experience.
Perform claims/returns policy checks, coordinate with stakeholders, and liaise with third parties or internal sites for issue resolution.
Support core model adherence initiatives, monitor operational reports, and ensure local specifics are documented and followed.
Matching Summary
Match Score: 85
Sanofi UK is seeking a Customer Contact Management Senior Analyst who is fluent in French and has experience in customer service, particularly in the pharmaceutical sector. The role involves managing customer inquiries and claims to enhance customer experience, while working in a dynamic environment in Budapest, Hungary.
Salary
Ft9 120 000,00 - Ft12 160 000
Skills & Requirements
Must-have
Customer service in contact with customers
Salesforce Service Cloud experience
MS Excel expertise
French and English language proficiency
Professional customer interaction
Nice-to-have
Pharma customer service experience
Call center issue resolution experience
Strong problem solving skills
Process improvement project experience
SAP S4 Hana experience
German language proficiency
Key Requirements
2-4 years customer service experience
Economy degree
Hands-on experience of Salesforces Service Cloud
Knowledge of Microsoft Office and expertise of MS Excel