People Service Center Analyst - Vpp Team Lead

General Motors

Philippines
Hybrid
Experience in shared services
People leadership skills
Proficiency in hr management systems
The PS SSC Team Lead will assist agents in meeting performance goals to enhance customer experience

Job Summary

  • The PS SSC Team Lead will assist agents in meeting performance goals to enhance customer experience.
  • The role involves coaching and motivating the team while conducting performance reviews.
  • General Motors is committed to fostering an inclusive workplace that encourages employee growth.

Matching Summary

The PS SSC Team Lead will assist agents in meeting performance goals to enhance customer experience.

Skills & Requirements

Must-have

  • Experience in Shared Services
  • People leadership skills
  • Proficiency in HR Management Systems

Nice-to-have

  • Customer-focused mindset
  • Collaborative team player
  • Innovative problem solver

Key Requirements

  • Bachelor's degree
  • Minimum 4 years in contact center
  • Experience with diverse teams

Work Rights

Not specified

Tailored Resume

Cover Letter