Vp, Client Experience Operations

MERGE

Kansas City, MO, United States
Base: $175,000 - $200,000; bonus/equity: not speci...
On-site
Senior operations leader in agency environment
Enterprise client experience operating system design
Predictive analytics and risk mitigation strategy
MERGE is seeking a VP of Client Experience Operations to lead the strategy and execution of their Client Experience infrastructure, focusing on operational excellence and client retention. The ideal candidate will have a strong background in senior operations leadership, change management, and analytical skills within a complex service environment

Job Summary

  • This role sets the long-term vision and design for MERGE's Client Experience infrastructure to enable scaling without compromising client impact.
  • The successful candidate will direct governance of the MERGE Impact Score to transform raw data into a predictive engine forecasting relationship strength.
  • MERGE offers a competitive salary range of $175,000 to $200,000 along with comprehensive benefits including medical, dental, vision, and 401K.

Matching Summary

Match Score: 85

MERGE is seeking a VP of Client Experience Operations to lead the strategy and execution of their Client Experience infrastructure, focusing on operational excellence and client retention. The ideal candidate will have a strong background in senior operations leadership, change management, and analytical skills within a complex service environment.

Salary

Base: $175,000 - $200,000; Bonus/Equity: Not specified; Benefits: Medical, Dental, Vision, Life Insurance, 401K, Lifestyle Spending Account, Flexible Time off

Skills & Requirements

Must-have

  • Senior operations leader in agency environment
  • Enterprise client experience operating system design
  • Predictive analytics and risk mitigation strategy
  • Cross-functional influence and change management
  • Data-driven reporting and dashboard ecosystem

Nice-to-have

  • Systems thinker balancing rigor with flexibility
  • Ability to turn complex data into strategic narrative
  • Experience driving measurable value realization
  • Commitment to human-first innovation culture

Key Requirements

  • Proven track record as senior operations leader
  • Experience in multi-million dollar services or agency environment
  • Deep experience in change management and C-suite influence
  • US work authorization without future visa sponsorship required

Work Rights

Must have US work authorization not requiring sponsorship

Tailored Resume

Cover Letter