Application Support Specialist

Service Stream

Melbourne, VIC, Australia
Not specified; not specified; pyid leave options i...
Hybrid
Level 2/3 application support experience
Servicenow administration and itsm processes
Australian citizenship required
This role involves providing critical Level 2/3 support across a portfolio of enterprise applications to ensure performance and reliability

Job Summary

  • This role involves providing critical Level 2/3 support across a portfolio of enterprise applications to ensure performance and reliability.
  • The successful candidate will administer ServiceNow workflows, manage ITSM modules, and drive continuous improvement in service quality.
  • Benefits include a safe supportive culture, flexible hybrid work arrangements, and genuine career development pathways within an ASX-listed business.

Matching Summary

This role involves providing critical Level 2/3 support across a portfolio of enterprise applications to ensure performance and reliability.

Salary

Not specified; Not specified; Paid leave options including parental, cultural, community service, study, corporate volunteering, and purchased leave

Skills & Requirements

Must-have

  • Level 2/3 application support experience
  • ServiceNow administration and ITSM processes
  • Australian citizenship required
  • Enterprise application troubleshooting
  • Root cause analysis and incident resolution

Nice-to-have

  • Experience with SAP or SuccessFactors
  • Agile methodology exposure
  • Strong communication skills for business users
  • Continuous improvement mindset
  • Knowledge of REST/SOAP configurations

Key Requirements

  • Must be an Australian Citizen
  • Degree in Information Systems or Computer Science
  • ITIL or ServiceNow certifications highly regarded
  • Proven experience in complex multi-system environments

Work Rights

Must have Australian Citizenship

Tailored Resume

Cover Letter