It Service Desk Tier 2 (hybrid)

U.S. Urology Partners

Columbus, OH, US
Base: $15.00 - $22.00 ph; bonus/equity: not specif...
Fully remote
Strong knowledge of windows operating systems
Proficiency with office 365 and azure ad
Experience in remote troubleshooting hardware
The role focuses on providing remote technical support to over 1000 associates while managing escalations with the Field Support team

Job Summary

  • The role focuses on providing remote technical support to over 1000 associates while managing escalations with the Field Support team.
  • Candidates must reside within normal commuting distance of offices in Central Ohio, Central New York, or Indianapolis Metro area due to occasional on-site requirements.
  • The company offers a comprehensive benefits package including medical, dental, vision plans, HSA/FSA, and 401(k) matching.

Matching Summary

The role focuses on providing remote technical support to over 1000 associates while managing escalations with the Field Support team.

Salary

Base: $15.00 - $22.00 per hour; Bonus/Equity: Not specified; Benefits: Medical, dental, vision, HSA/FSA, 401(k) matching, EAP

Skills & Requirements

Must-have

  • Strong knowledge of Windows operating systems
  • Proficiency with Office 365 and Azure AD
  • Experience in remote troubleshooting hardware
  • Ability to work collaboratively with Field Support
  • Reside within commuting distance of Ohio NY or Indiana

Nice-to-have

  • Excellent written and verbal communication skills
  • Strong customer service focus with empathy
  • Ability to translate technical information simply
  • Knowledge of ITIL best practices
  • Proactive communication regarding request status

Key Requirements

  • Strong analytical and reasoning skills
  • Experience with IT Service Management tools
  • No specific degree or certification mentioned

Work Rights

Not specified

Tailored Resume

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