Ingénieur Support Technique (d/f/m)

Roche

Meylan, France
Not specified
Level 2 technical support
Molecular diagnostics products
Electronic and fluidic knowledge
Roche is seeking a Technical Support Engineer (d/f/m) for its regional customer support center in Meylan, France. This role involves providing second-level support for molecular diagnostics solutions, conducting on-site expertise visits, and ensuring high customer satisfaction through effective training and problem-solving

Job Summary

  • The role involves delivering Level 2 regional support for Roche's molecular diagnostic solutions across the EMEA-LATAM region.
  • Candidates will provide remote support to field colleagues, perform on-site expertise visits approximately 20% of the time, and escalate complex issues to global teams.
  • The position requires contributing to high-level technical training, monitoring service data to reduce costs, and acting as a regional voice for product improvements.

Matching Summary

Match Score: 85

Roche is seeking a Technical Support Engineer (d/f/m) for its regional customer support center in Meylan, France. This role involves providing second-level support for molecular diagnostics solutions, conducting on-site expertise visits, and ensuring high customer satisfaction through effective training and problem-solving.

Skills & Requirements

Must-have

  • Level 2 technical support
  • Molecular diagnostics products
  • Electronic and fluidic knowledge
  • Analytical problem solving
  • Multicultural communication skills

Nice-to-have

  • Network and IT background
  • Positive and creative mindset
  • Leadership experience
  • Collaborative team environment

Key Requirements

  • BAC+2 or higher in science or engineering
  • 2-3 years customer service experience
  • Medical or scientific industry experience preferred
  • Very good English level (B2)
  • Willingness to travel 20% of the time

Work Rights

Not specified

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