Tech Team Account Manager

Liberty Software

Southlake, TX, US
On-site
Hardware issue resolution
Technical support for pharmacies
Service ticket management
Liberty Software is seeking a Tech Team Account Manager based in Southlake, TX, to oversee hardware issues for regional pharmacies. The ideal candidate will collaborate with various managers to ensure effective resolution of technical matters while providing strong customer support

Job Summary

  • Act as the primary point of contact for technical matters associated with assigned pharmacies, ensuring hardware issues and concerns are addressed.
  • Work as a call agent providing hardware phone support, aiming for a high level of first call resolution and maintaining detailed service ticket records.
  • Liberty Software offers a comprehensive benefits package including 100% paid medical and life insurance, 401K matching, and tuition reimbursement.

Matching Summary

Match Score: 85

Liberty Software is seeking a Tech Team Account Manager based in Southlake, TX, to oversee hardware issues for regional pharmacies. The ideal candidate will collaborate with various managers to ensure effective resolution of technical matters while providing strong customer support.

Skills & Requirements

Must-have

  • Hardware issue resolution
  • Technical support for pharmacies
  • Service ticket management
  • Troubleshooting hardware and software

Nice-to-have

  • Preventive measure implementation
  • Collaboration with account teams

Key Requirements

  • Bachelor's degree in computer science or related field preferred
  • Knowledge of Liberty Software's RXQ and BZQ software applications
  • Advanced knowledge of Microsoft operating systems
  • Knowledge of TCP/IP base networking including DNS and DHCP
  • Knowledge of internet communications

Work Rights

Not specified

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