Account Manager, Experience Management

Jll Com Au

Chicago, IL, US
Base: 100,000.00 – 110,000.00 usd py; bonus/equity...
Fully remote
Client relationship management
Service delivery coordination
Financial reporting and analysis
The Account Manager oversees daily operations across multiple Experience Management accounts, including Community Management, Event Planning, Hotel/Retail Concierge Services, and Corporate Guest Services

Job Summary

  • The Account Manager oversees daily operations across multiple Experience Management accounts, including Community Management, Event Planning, Hotel/Retail Concierge Services, and Corporate Guest Services.
  • This role serves as the primary liaison between JLL, clients, and on-site teams, ensuring contractual compliance, operational excellence, and strategic growth.
  • JLL offers a supportive culture and comprehensive benefits package that prioritizes mental, physical and emotional health, including a 401(k) plan with matching company contributions and paid parental leave.

Matching Summary

The Account Manager oversees daily operations across multiple Experience Management accounts, including Community Management, Event Planning, Hotel/Retail Concierge Services, and Corporate Guest Services.

Salary

Base: 100,000.00 – 110,000.00 USD per year; Bonus/Equity: Not specified; Benefits: Not specified

Skills & Requirements

Must-have

  • Client relationship management
  • Service delivery coordination
  • Financial reporting and analysis
  • Problem resolution and preventative solutions
  • Workplace projects and initiatives

Nice-to-have

  • Strategic advisor on industry trends
  • Continuous improvement initiatives
  • Elevating workplace experience

Key Requirements

  • Bachelor's degree in Business Administration, Hospitality, Marketing, or related field
  • Minimum of 5 years experience in luxury hospitality, event planning, high-end retail, fine dining or related field
  • Minimum of 5 years management experience for hourly and salary level employees
  • Proven track record of managing complex client relationships
  • Proficiency with Microsoft Office Suite, particularly Excel and PowerPoint

Work Rights

Authorized to work in the United States without sponsorship

Tailored Resume

Cover Letter