Concentrix is seeking a Technical Support Specialist in Makati City, Philippines, to assist customers with product inquiries and technical issues. The ideal candidate should have at least one year of technical support experience, strong communication skills, and a passion for customer service
Job Summary
You will partner with peers and other teams to resolve customer problems in a timely, efficient manner.
The role involves communicating with customers via inbound phone calls and providing follow-up via outbound calls and emails.
You will be trained to triage, direct, and manage customer requests for both product and technical support.
Matching Summary
Match Score: 85
Concentrix is seeking a Technical Support Specialist in Makati City, Philippines, to assist customers with product inquiries and technical issues. The ideal candidate should have at least one year of technical support experience, strong communication skills, and a passion for customer service.
Skills & Requirements
Must-have
Minimum of 1 year Technical Support experience
Strong phone presence and communication skills
Ability to troubleshoot basic customer issues
Nice-to-have
Knowledge of network infrastructure and connectivity