Lead Customer Service Representative

Eldorado Veterinary Clinic Inc

Wescott Acres, SC, United States
Base: $15.00ph doe; bonus/equity: tips; benefits: ...
**
Leading by example
Handling escalated client issues
Touring new clients
** Eldorado Veterinary Clinic Inc is seeking a Lead Customer Service Representative for their Wescott Acres Luxury Pet Resort in South Carolina. The role involves providing exceptional customer service, leading a team, and managing operations in a pet care environment, with a starting pay of $15.00/hour plus benefits. **

Job Summary

  • We are revolutionizing the pet industry by creating a connected care network of trustworthy partners who bring creative innovation every day.
  • This role involves leading by example, handling escalated client issues with empathy, and training new CSRs.
  • Full-time benefits include Medical, Dental, Vision, Mental Health, Life, Disability, 401K Match, and Discounted Pet Insurance.

Matching Summary

Match Score: 75

** Eldorado Veterinary Clinic Inc is seeking a Lead Customer Service Representative for their Wescott Acres Luxury Pet Resort in South Carolina. The role involves providing exceptional customer service, leading a team, and managing operations in a pet care environment, with a starting pay of $15.00/hour plus benefits. **

Salary

Base: $15.00/hour DOE; Bonus/Equity: tips; Benefits: Full-time benefits include Medical, Dental, Vision, Mental Health, Life, Disability, 401K Match, and Discounted Pet Insurance (1 pet), PTO for full-time employees

Skills & Requirements

Must-have

  • leading by example
  • handling escalated client issues
  • touring new clients
  • ensuring up-to-date vaccinations
  • training and mentoring new CSRs
  • opening and closing the center
  • managing check-ins and check-outs
  • fielding phone calls and appointment questions
  • processing payments and balancing cash drawers
  • escorting pet guests
  • keeping the lobby clean
  • supporting team members
  • customer service or retail experience
  • leading with patience and presence
  • handling multi-line phones and POS systems

Nice-to-have

  • pet-obsessed professionals
  • revolutionizing the pet industry
  • part host, part handler, part operations wizard
  • 100% pet-passionate
  • juggling tasks without breaking a sweat
  • stepping up and leading by example
  • keeping things moving when fur's flying
  • empathy, clarity, and a whole lot of heart
  • keeping tails wagging
  • safety first
  • confident and ready to shine
  • checklist in one hand and lint roller in the other
  • efficiency and a personal touch
  • seasoned pro
  • neat and tidy numbers
  • care of a concierge
  • patience of a preschool teacher
  • first impressions and sweet reunions
  • all in this together
  • people-person, pet-person, team-person
  • cool under pressure
  • stepping in when things get messy
  • stepping back when others grow

Key Requirements

  • 1+ year in a customer service role required
  • High school diploma or equivalent required
  • Availability on evenings, weekends, and holidays required
  • Must be able to lift 40 lbs

Work Rights

Not specified

Tailored Resume

Cover Letter