Customer Success Director - Live

Playtech

New York, United States
Base: $160,000 – $220,000 py; bonus: eligible for ...
Remote
5+ years igaming industry experience
Live dealer/table games vertical expertise
Power bi or tableau proficiency
This role serves as the primary bridge between global R&D hubs and US-based iGaming operator partners to optimize Live Casino ecosystems

Job Summary

  • This role serves as the primary bridge between global R&D hubs and US-based iGaming operator partners to optimize Live Casino ecosystems.
  • Candidates must possess a deep understanding of live studio mechanics, including game presentation standards and technical delivery.
  • The position offers a competitive salary range of $160,000 – $220,000 per year with eligibility for an annual bonus and comprehensive benefits.

Matching Summary

This role serves as the primary bridge between global R&D hubs and US-based iGaming operator partners to optimize Live Casino ecosystems.

Salary

Base: $160,000 – $220,000 per year; Bonus: Eligible for Annual Bonus based on performance; Benefits: Medical, dental, vision, 401(k) with 4% match

Skills & Requirements

Must-have

  • 5+ years iGaming industry experience
  • Live Dealer/Table Games vertical expertise
  • Power BI or Tableau proficiency
  • North American regulatory knowledge
  • Atlassian Jira and Confluence usage

Nice-to-have

  • C-suite presentation skills
  • Consultative upselling approach
  • Data-driven strategic mindset
  • Frequent domestic travel willingness

Key Requirements

  • Minimum 5 years relevant professional experience
  • Residency in NJ, NY, CT, or PA required
  • Senior-level commercial or operational background
  • Deep focus on Live Dealer/Table Games vertical

Work Rights

Must reside in NJ, NY, CT or PA at time of hire

Tailored Resume

Cover Letter