Concierge Guest Experience Manager - Orient Express (onshore)

AccorHotels

Barcelona, Spain
On-site
Luxury hospitality leadership
Guest journey management
Service standards
AccorHotels is seeking a Concierge Guest Experience Manager for the Orient Express brand in Barcelona, Spain. The role involves overseeing a team to deliver exceptional guest experiences in the luxury sailing yacht sector, requiring leadership in concierge operations and proficiency in CRM systems

Job Summary

  • Oversee a team of Concierge specialists who manage the full yacht guest journey, including collecting guest information and preferences, booking services, handling documents, finalizing payments and arranging transfers.
  • Build and maintain relationships with external luxury service providers (e.g., private travel, transport) to support your team’s guest requests.
  • We are seeking an experienced leader to establish and lead our Conciergerie team for the Orient Express Sailing Yachts.

Matching Summary

Match Score: 85

AccorHotels is seeking a Concierge Guest Experience Manager for the Orient Express brand in Barcelona, Spain. The role involves overseeing a team to deliver exceptional guest experiences in the luxury sailing yacht sector, requiring leadership in concierge operations and proficiency in CRM systems.

Skills & Requirements

Must-have

  • Luxury hospitality leadership
  • Guest journey management
  • Service standards
  • CRM and digital platforms
  • Team development and training

Nice-to-have

  • Artisan of travel
  • Connecting cultures
  • Responsible hospitality
  • Authentic conversations
  • Service beyond expectation

Key Requirements

  • Minimum 3+ years leadership experience
  • Luxury hospitality industry experience
  • Legal entitlement to work full-time in Spain

Work Rights

Must be legally entitled to work full-time in Spain

Tailored Resume

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