Specialist, Client Care Team Lead

Chanel

Piscataway, NJ, US
Base: $61,400 through $90,000; bonus/equity: varia...
Hybrid: minimum of three days in-person office presence at the designated location.
2 years relevant experience
Luxury brand background
Contact center experience
Chanel is seeking a Client Care Team Lead for their Piscataway, NJ location to enhance team engagement and maintain high luxury service standards. The ideal candidate should have at least two years of experience in customer service, a passion for luxury client interactions, and strong leadership skills

Job Summary

  • This role involves partnering with the Client Care Manager to ensure seamless daily operations and uphold exceptional luxury service standards.
  • The ideal candidate will coach and develop a team of Client Care Advisors while monitoring service metrics and implementing quality assurance programs.
  • Chanel offers a comprehensive benefits package including wellbeing resources, generous paid time off, and robust healthcare offerings.

Matching Summary

Match Score: 85

Chanel is seeking a Client Care Team Lead for their Piscataway, NJ location to enhance team engagement and maintain high luxury service standards. The ideal candidate should have at least two years of experience in customer service, a passion for luxury client interactions, and strong leadership skills.

Salary

Base: $61,400 through $90,000; Bonus/Equity: Variable pay potential included; Benefits: Wellbeing fund, parental leave, 401K, healthcare, and PTO

Skills & Requirements

Must-have

  • 2 years relevant experience
  • luxury brand background
  • contact center experience
  • team coaching skills
  • CRM proficiency

Nice-to-have

  • passion for personal growth
  • social media ecosystem knowledge
  • adaptability to change
  • collaborative work environment
  • problem-solving resilience

Key Requirements

  • Minimum 2 years of experience
  • Bachelor's degree preferred
  • Experience in premium or luxury brands
  • Proficiency in Salesforce and Medalia

Work Rights

Not specified

Tailored Resume

Cover Letter