Manager, Process Management - Recoveries (hybrid)

Capital One

Richmond, United States
Not specified; not specified; not specified
On-site
Process execution and monitoring
Customer resiliency support
Debt resolution strategies
This role is part of a talented team responsible for executing business processes that help vulnerable customers recover from difficult circumstances

Job Summary

  • This role is part of a talented team responsible for executing business processes that help vulnerable customers recover from difficult circumstances.
  • The position focuses on resolving outstanding debt while ensuring customer resiliency within the US Card division.
  • Candidates will be tasked with monitoring and optimizing processes designed to assist customers in financial distress.

Matching Summary

This role is part of a talented team responsible for executing business processes that help vulnerable customers recover from difficult circumstances.

Salary

Not specified; Not specified; Not specified

Skills & Requirements

Must-have

  • Process execution and monitoring
  • Customer resiliency support
  • Debt resolution strategies

Nice-to-have

  • Team leadership experience
  • Vulnerable customer handling
  • Business process improvement

Key Requirements

  • Experience in process management
  • Background in debt resolution or collections
  • Leadership capabilities for team execution

Work Rights

Not specified

Tailored Resume

Cover Letter