Customer Service Advisor - Digital Intake - Iloilo 2026

Concentrix

Iloilo City, Philippines
Customer service support
Inbound calls and internet
Key performance indicators (kpis)
This position provides customer service support and resolution of routine problems regarding client's product or services

Job Summary

  • This position provides customer service support and resolution of routine problems regarding client's product or services.
  • Ensure service delivered to our customers meets contractual Key Performance Indicator (‘KPIs’)
  • Participate in activities designed to improve customer satisfaction and business performance

Matching Summary

This position provides customer service support and resolution of routine problems regarding client's product or services.

Skills & Requirements

Must-have

  • Customer service support
  • Inbound calls and internet
  • Key Performance Indicators (KPIs)
  • Decision-support tools
  • Client products and services

Nice-to-have

  • Demonstrate empathy
  • Build rapport with customer
  • Team member and independent
  • Patience and professional tone

Key Requirements

  • High school diploma
  • 3-6 months relevant experience preferred
  • Ability to work as a team member
  • Ability to rotate shifts

Work Rights

Not specified

Tailored Resume

Cover Letter