Client Care Counsellor

LifeWorks

Perth, Australia
Telephone crisis counseling
Client risk assessment
Crisis containment skills
TELUS Health is empowering every person to live their healthiest life by leveraging leading edge technology and focusing on individual uniqueness

Job Summary

  • TELUS Health is empowering every person to live their healthiest life by leveraging leading edge technology and focusing on individual uniqueness.
  • A Client Care Counsellor manages clients facing urgent or crisis situations requiring immediate attention via telephone or chat modalities.
  • TELUS fosters an inclusive culture that embraces diversity and is committed to fair employment practices and accommodation for applicants with disabilities.

Matching Summary

TELUS Health is empowering every person to live their healthiest life by leveraging leading edge technology and focusing on individual uniqueness.

Skills & Requirements

Must-have

  • Telephone crisis counseling
  • Client risk assessment
  • Crisis containment skills
  • Provide immediate management consultation
  • Respond to warm client transfers

Nice-to-have

  • People-focused culture
  • Customer-first approach
  • Inclusive and diverse workplace
  • Innovative technology solutions

Key Requirements

  • Fully vaccinated for COVID-19
  • Experience in telephone crisis counseling
  • Ability to assess client needs and risks

Work Rights

Fully vaccinated for COVID-19

Tailored Resume

Cover Letter