Servicenow Platform Manager

Hagerty US

Traverse City, Michigan, United States
Not specified; not specified; comprehensive benefi...
Hybrid (3 days onsite in traverse city, michigan)
7+ years servicenow experience
3+ years people management
Agile/scrum with fibonacci estimation
Hagerty US is seeking a ServiceNow Platform Manager to lead the strategy and delivery of their ServiceNow platform while managing a team of administrators and engineers. The role requires extensive experience in ServiceNow, people management, and agile methodologies. It offers a hybrid working environment and the chance to be part of a passionate automotive community

Job Summary

  • This role leads a blended team of administrators, engineers, and a Technical Program Manager to drive the strategy and delivery of the ServiceNow platform.
  • The position requires strong expertise in Agile practices, including using Fibonacci estimation for sprint planning and managing technical debt visibility.
  • Candidates must be able to manage ServiceNow license entitlements and lead contract negotiations with vendors while ensuring platform stability and governance.

Matching Summary

Match Score: 85

Hagerty US is seeking a ServiceNow Platform Manager to lead the strategy and delivery of their ServiceNow platform while managing a team of administrators and engineers. The role requires extensive experience in ServiceNow, people management, and agile methodologies. It offers a hybrid working environment and the chance to be part of a passionate automotive community.

Salary

Not specified; Not specified; Comprehensive benefits available for specific jurisdictions

Skills & Requirements

Must-have

  • 7+ years ServiceNow experience
  • 3+ years people management
  • Agile/Scrum with Fibonacci estimation
  • Platform Analytics dashboard development
  • ServiceNow license entitlement management
  • Vendor contract negotiation skills

Nice-to-have

  • IT Asset Management (ITAM) experience
  • Integrated Risk Management (IRM) configuration
  • Business Continuity Management (BCM) knowledge
  • Software engineer growth experience
  • CMDB and Service Mapping exposure
  • Public company SOX compliance familiarity

Key Requirements

  • 7+ years hands-on ServiceNow experience
  • 3+ years leading technical teams
  • Experience with Platform Analytics
  • Proven ability to negotiate vendor contracts
  • Strong cross-functional collaboration skills

Work Rights

Not specified

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