It Support Manager / Microsoft Engineer (ai Forward)

Caisgroup

New York, NY, United States
Base: $120,000 - $155,000; bonus/equity: performan...
On-site
Microsoft 365 administration
Azure entra id management
Intune device policy configuration
This role serves as the visible face of IT at headquarters, managing daily support experiences and acting as the senior escalation point for all end-user issues

Job Summary

  • This role serves as the visible face of IT at headquarters, managing daily support experiences and acting as the senior escalation point for all end-user issues.
  • The position requires a practitioner who uses AI tools like Claude Code and OpenAI Codex to engineer solutions within the Microsoft ecosystem rather than focusing on traditional software development.
  • CAIS offers a competitive salary range of $120,000 to $155,000 along with a performance bonus and exceptional benefits including fully subsidized healthcare.

Matching Summary

This role serves as the visible face of IT at headquarters, managing daily support experiences and acting as the senior escalation point for all end-user issues.

Salary

Base: $120,000 - $155,000; Bonus/Equity: Performance bonus mentioned; Benefits: Generously subsidized healthcare with 100% employer contribution

Skills & Requirements

Must-have

  • Microsoft 365 administration
  • Azure Entra ID management
  • Intune device policy configuration
  • Support team leadership
  • AI tooling proficiency
  • Claude Code usage
  • OpenAI Codex application

Nice-to-have

  • Financial services industry experience
  • Fast-paced entrepreneurial environment
  • Prompt engineering evangelism
  • Vendor accountability skills
  • Proactive system governance

Key Requirements

  • 5+ years progressive IT experience
  • 2+ years leading a support function
  • Hands-on expertise in M365, Azure, and Intune automation
  • Demonstrated experience using AI tools like Copilot or ChatGPT

Work Rights

Not specified

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