Base: based on experience + location; bonus/equity...
Not specified (considering the nature of hr support, it may lean towards hybrid).
3-5 years customer service experience
Workday hr system proficiency
Strong communication skills
The Askppl People Support Advisor position at Autodesk Construction Cloud focuses on delivering exceptional HR service and support to employees, particularly in the APAC region. The role requires strong customer service skills, a solid understanding of HR processes, and the ability to handle inquiries effectively while fostering a positive employee experience
Job Summary
The People Support team serves as the first point of contact for all HR-related enquiries, aiming to provide a five-star employee experience.
Responsibilities include managing Tier 1 inquiries regionally in APAC, resolving cases at first contact, and escalating complex issues when necessary.
The role requires strong organizational skills and the ability to prioritize requests while maintaining high-quality deliverables and adherence to service levels.
Matching Summary
Match Score: 85
The Askppl People Support Advisor position at Autodesk Construction Cloud focuses on delivering exceptional HR service and support to employees, particularly in the APAC region. The role requires strong customer service skills, a solid understanding of HR processes, and the ability to handle inquiries effectively while fostering a positive employee experience.
Salary
Base: Based on experience and location; Bonus/Equity: Annual cash bonuses and stock grants available; Benefits: Comprehensive benefits package included
Skills & Requirements
Must-have
3-5 years customer service experience
Workday HR system proficiency
Strong communication skills
Case management tool usage
HR policy knowledge
Nice-to-have
Solution-oriented mindset
High integrity and confidentiality
Ability to work in fast-paced environment
Team collaboration skills
Proactive problem solving
Key Requirements
3-5 years experience in customer service or shared services