CoxHealth is seeking an IT Service Desk Technician to provide technical support for end-user hardware and software needs within its healthcare system. The position entails troubleshooting, maintaining, and documenting resolutions for various IT-related issues while contributing to a collaborative team environment
Job Summary
CoxHealth is a leading healthcare system serving 25 counties across southwest Missouri and northern Arkansas with multiple hospitals, ERs, and clinics.
The IT Service Desk Technician role involves providing routine technical support, troubleshooting, and documentation for end user hardware and software issues.
Benefits include medical, vision, dental, retirement plan with employer match, and recognition as a top workplace for diversity and new graduates.
Matching Summary
Match Score: 85
CoxHealth is seeking an IT Service Desk Technician to provide technical support for end-user hardware and software needs within its healthcare system. The position entails troubleshooting, maintaining, and documenting resolutions for various IT-related issues while contributing to a collaborative team environment.
Skills & Requirements
Must-have
Technical support for hardware and software
Troubleshooting desktop and network issues
Knowledge of TCP/IP networking
Strong documentation skills
Exceptional customer service orientation
Experience with telephony systems
Nice-to-have
Exceptional written and oral communication skills
Interpersonal and rapport-building skills
Ability to provide technical training
Self-motivated and detail-oriented
Proven leadership abilities
Team-oriented collaborative environment
Key Requirements
6-10 years healthcare IT support experience or relevant Bachelor’s degree
Bachelor’s degree in Healthcare IT, Computer Science, or related field preferred