Cx Ai & Automation Lead

Remote

Remote
Remote
Ai agent deployment experience
Low-code workflow platforms n8n make zapier
Api integration and webhook management
This role serves as a core technical and programme lead within CX Operations to build automation and AI capabilities that shape how the team operates at scale

Job Summary

  • This role serves as a core technical and programme lead within CX Operations to build automation and AI capabilities that shape how the team operates at scale.
  • The position requires a unique combination of technical confidence to build systems and programme management skills to run complex cross-functional work.
  • Automation and AI are central to maintaining quality and responsiveness without being overwhelmed by volume or operational fragmentation.

Matching Summary

This role serves as a core technical and programme lead within CX Operations to build automation and AI capabilities that shape how the team operates at scale.

Skills & Requirements

Must-have

  • AI agent deployment experience
  • Low-code workflow platforms n8n Make Zapier
  • API integration and webhook management
  • Programme management for technical initiatives
  • Zendesk application framework expertise
  • MCP integration standards knowledge

Nice-to-have

  • Experience with AI-assisted development tools
  • Remote-first work environment background
  • Strong documentation practices
  • Ability to evaluate when not to automate

Key Requirements

  • Fluent English writing and speaking
  • Manager of one autonomy capability
  • Hands-on experience in CX support context

Work Rights

Not specified

Tailored Resume

Cover Letter