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Thomson Reuters is hiring an Associate Solution Architect to enhance their customer service and support technology ecosystem. The role requires a blend of technical architecture skills and customer service expertise, focusing on AI-enabled solutions.
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Job Summary
This role involves translating customer experience strategies into scalable, integrated system architectures that empower both customers and support agents.
The ideal candidate combines deep customer service domain expertise with technical architecture skills and a passion for AI-enabled experiences.
Thomson Reuters offers a flexible hybrid work model, comprehensive benefits including mental health days, and opportunities for career development in an AI-enabled future.
Matching Summary
Match Score: 75
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Thomson Reuters is hiring an Associate Solution Architect to enhance their customer service and support technology ecosystem. The role requires a blend of technical architecture skills and customer service expertise, focusing on AI-enabled solutions.
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Skills & Requirements
Must-have
Genesys PureConnect platform expertise
Conversational AI implementation experience
AWS cloud technologies proficiency
Customer service channel solutioning
Enterprise integration platforms knowledge
Nice-to-have
Content management system experience
Knowledge management platform familiarity
AI-enabled agent assistance tools
Interactive content platform skills
Customer feedback survey systems
Key Requirements
Minimum five years of professional experience in solution architecture
At least two years focused on customer service and support technologies
Bachelor's degree in Computer Science, Information Systems, Engineering, or related discipline