In this pivotal role, you will engage directly with our customers: building strong relationships, driving adoption of LexisNexis Practical Guidance, and supporting retention and growth across strategic accounts
Job Summary
In this pivotal role, you will engage directly with our customers: building strong relationships, driving adoption of LexisNexis Practical Guidance, and supporting retention and growth across strategic accounts.
This is a 12-month parental leave cover role to be based in Sydney, Melbourne or Brisbane with the possibility of combined home/office-based arrangements to have flexible work-life balance.
We promote a healthy work/life balance across the organisation. We offer an appealing working prospect for our people.
Matching Summary
In this pivotal role, you will engage directly with our customers: building strong relationships, driving adoption of LexisNexis Practical Guidance, and supporting retention and growth across strategic accounts.
Skills & Requirements
Must-have
Customer engagement specialist
Build and strengthen relationships
Drive content and product usage
Support Sales team colleagues
Deliver tailored content and product training
Share customer insights and feedback
Nice-to-have
Customer-focused professional
Tech-driven legal content solutions
Flexible work-life balance
High level of emotional intelligence
Collaborative and proactive approach
Key Requirements
Tertiary qualified
Prior experience in a customer-facing role
Legal software or subscription-based content products experience
Exceptional communication and stakeholder engagement skills
Strong commercial acumen
Confidence delivering presentations, demonstrations and training sessions