Senior Customer Service Specialist

Commonwealth Bank Group

Sydney, Australia
Dispute operations experience
Compliance investigations expertise
Quality assurance activities
This role serves as a trusted specialist supporting Dispute Operations and Compliance Investigations within the Customer Solutions & Assurance team

Job Summary

  • This role serves as a trusted specialist supporting Dispute Operations and Compliance Investigations within the Customer Solutions & Assurance team.
  • The incumbent will identify process gaps, provide constructive feedback to peers, and contribute to quality assurance across CBA and Bankwest.
  • Candidates must be based in Sydney and capable of stepping away from standard tasks to support the wider business during peak periods.

Matching Summary

This role serves as a trusted specialist supporting Dispute Operations and Compliance Investigations within the Customer Solutions & Assurance team.

Skills & Requirements

Must-have

  • Dispute Operations experience
  • Compliance Investigations expertise
  • Quality Assurance activities
  • Daily Controls oversight
  • Root cause analysis skills

Nice-to-have

  • Coaching and feedback delivery
  • Process improvement mindset
  • Ability to work under pressure
  • Strong written communication
  • Adaptability to changing priorities

Key Requirements

  • Sydney based location required
  • Experience in operational environments
  • Demonstrated ability to challenge assumptions

Work Rights

Not specified

Tailored Resume

Cover Letter