Italian Speaking Team Leader

Concentrix

Athens, Greece
Italian language proficiency required
English language proficiency required
Call center team supervision experience
The Team Leader is responsible for the day-to-day supervision of a group of call center associates to ensure performance metrics are achieved

Job Summary

  • The Team Leader is responsible for the day-to-day supervision of a group of call center associates to ensure performance metrics are achieved.
  • This role requires effectively coaching direct reports on their performance on a regular basis and handling escalated customer calls as needed.
  • Candidates must be willing to work a flexible schedule and promote company values through behavior and attitude.

Matching Summary

The Team Leader is responsible for the day-to-day supervision of a group of call center associates to ensure performance metrics are achieved.

Skills & Requirements

Must-have

  • Italian language proficiency required
  • English language proficiency required
  • Call center team supervision experience
  • Performance metrics achievement
  • Employee coaching and mentoring

Nice-to-have

  • Ability to work under pressure
  • Strong written and verbal communication
  • Multi-tasking and prioritization skills
  • Flexible schedule availability
  • Advocacy for team members

Key Requirements

  • Associate's degree in related field preferred
  • Two to four years of relevant experience preferred
  • 6 months tenure in company with proven experience
  • KPI Performance above Teams Average in last 6 months
  • No disciplinary actions for the last 6 months

Work Rights

Internal candidates only: 6-9 months tenure required

Tailored Resume

Cover Letter