Workplace Ambassador Soft Service

JLL

Bengaluru, KA, India
On-site
Initial point of contact for inquiries
Troubleshooting and feedback resolution
Routine walkthroughs and assessments
JLL is seeking a Workplace Ambassador Soft Service in Bengaluru, who will serve as the primary contact for colleague inquiries and issues related to workplace services, enhancing colleague experience and service delivery. The ideal candidate should possess a background in hospitality or facility management, exceptional customer service skills, and a collaborative mindset

Job Summary

  • Serve as the initial point of contact for all LSEG colleague inquiries, issues, troubleshooting, and feedback related to the services within the workplace, with the primary goal of positively impacting the care and comfort of LSEG colleagues and guests.
  • Conduct routine walkthroughs and assessments of the soft services delivery to ensure compliance with service level agreements, policies and regulations, and performance metrics to provide flawless execution and stable service delivery for LSEG.
  • Works collaboratively within the account team in the delivery of Experience Services across all business lines (Facility Management, Engineering, Projects, etc.).

Matching Summary

Match Score: 85

JLL is seeking a Workplace Ambassador Soft Service in Bengaluru, who will serve as the primary contact for colleague inquiries and issues related to workplace services, enhancing colleague experience and service delivery. The ideal candidate should possess a background in hospitality or facility management, exceptional customer service skills, and a collaborative mindset.

Skills & Requirements

Must-have

  • Initial point of contact for inquiries
  • Troubleshooting and feedback resolution
  • Routine walkthroughs and assessments
  • Data collection and analysis
  • Exceptional customer service skills
  • Microsoft Office Suite proficiency

Nice-to-have

  • Passion for hospitality
  • Intuitive service delivery
  • Building lasting relationships
  • Culture of continuous improvement

Key Requirements

  • Bachelor’s degree or equivalent
  • 2-4 years relevant experience
  • Hospitality experience preferred
  • Facility/property management experience preferred
  • Operations experience preferred
  • Commercial real estate knowledge preferred

Work Rights

Not specified

Tailored Resume

Cover Letter