Guest Service Agent

Power International Holding

Location
On-site
Exceptional guest experiences
Friendly and efficient customer service
Handle guest inquiries and requests
The Guest Service Agent is responsible to ensure exceptional guest experiences by providing friendly and efficient customer service throughout their stay at a hospitality establishment

Job Summary

  • The Guest Service Agent is responsible to ensure exceptional guest experiences by providing friendly and efficient customer service throughout their stay at a hospitality establishment.
  • Handle guest inquiries, requests, and complaints promptly and courteously, providing accurate information and resolving issues to ensure guest satisfaction.
  • Continuously strive to exceed guest expectations, anticipate their needs, and provide personalized service to enhance their overall experience during their stay.

Matching Summary

The Guest Service Agent is responsible to ensure exceptional guest experiences by providing friendly and efficient customer service throughout their stay at a hospitality establishment.

Skills & Requirements

Must-have

  • Exceptional guest experiences
  • Friendly and efficient customer service
  • Handle guest inquiries and requests
  • Provide information about hotel amenities
  • Maintain neat and organized front desk
  • Uphold hotel policies and procedures

Nice-to-have

  • Anticipate guest needs
  • Personalized service
  • Proactive approach to guest satisfaction
  • Resourcefulness

Key Requirements

  • Minimum 3 year(s) working experience
  • 2 year(s) relevant working experience
  • 2 year(s) GCC experience is a plus
  • ERP knowledge preferably SAP functional skills

Work Rights

Not specified

Tailored Resume

Cover Letter