Software Development Manager , Amazon Customer Service

Amazon

Bc, CA, United States
171,400.00 - 286,200.00 usd annually py
On-site
Manage high-performing development team
Software development life-cycle management
Roadmap creation and execution
Lead an engineering team to deliver on the vision, strategy, and execution of Customer Service Associate (CSA) facing applications and tools

Job Summary

  • Lead an engineering team to deliver on the vision, strategy, and execution of Customer Service Associate (CSA) facing applications and tools.
  • Develop world-class products, build closed-loop mechanisms to inform priorities, and own the technology roadmap to measure and improve associate experience worldwide.
  • Work closely with colleagues across cross-functional stakeholder teams within Amazon to drive collaboration and influence them to prioritize projects, meet objectives, and adhere to business plans.

Matching Summary

Lead an engineering team to deliver on the vision, strategy, and execution of Customer Service Associate (CSA) facing applications and tools.

Salary

171,400.00 - 286,200.00 USD annually

Skills & Requirements

Must-have

  • Manage high-performing development team
  • Software development life-cycle management
  • Roadmap creation and execution
  • Technical design and architecture
  • Foster continuous engineering improvement
  • Drive customer experience improvements

Nice-to-have

  • People-obsessed leadership
  • Innovative idea generation
  • Data-driven quality goals
  • Cross-functional collaboration

Key Requirements

  • Manage a development team
  • Manage software development life-cycle
  • Create and manage roadmaps
  • Report on development status
  • Work with Sr. Engineers
  • Hire, coach, and mentor individuals
  • Understand customer requirements
  • Own operational metrics and support

Work Rights

Not specified

Tailored Resume

Cover Letter