Sr. Customer Success Manager/customer Success Manager- Paradox

leatruths.bio

Chicago, IL, USA
Base: $99,800 - $149,600 usd (chicago); $90,300 - ...
Fully remote
Customer success management
Enterprise saas solutions
Client onboarding and training
Paradox helps organizations worldwide reimagine recruitment with a conversational AI platform that streamlines hiring tasks and improves recruiter efficiency

Job Summary

  • Paradox helps organizations worldwide reimagine recruitment with a conversational AI platform that streamlines hiring tasks and improves recruiter efficiency.
  • The role involves partnering with enterprise clients globally to deliver exceptional service, training, support, and strategic account management to ensure client success.
  • Workday offers a flexible work approach combining remote and in-person time, competitive compensation including base salary, bonus, and stock grants, and a culture rooted in integrity and collaboration.

Matching Summary

Paradox helps organizations worldwide reimagine recruitment with a conversational AI platform that streamlines hiring tasks and improves recruiter efficiency.

Salary

Base: $99,800 - $149,600 USD (Chicago); $90,300 - $160,400 USD (other US locations); Bonus/Equity: Eligible for Workday Bonus Plan and stock grants; Benefits: Not specified

Skills & Requirements

Must-have

  • Customer success management
  • Enterprise SaaS solutions
  • Client onboarding and training
  • Technical product support
  • Global cross-functional collaboration
  • Account management and expansion

Nice-to-have

  • HR/recruiting software expertise
  • Executive level relationship building
  • Data analysis and communication skills
  • Mentorship of junior team members
  • Flexible work environment
  • Travel up to 30%

Key Requirements

  • 7+ years customer success or account management experience (Sr)
  • 5+ years customer success or account management experience (Manager)
  • 7+ years enterprise SaaS support experience (Sr)
  • 5+ years enterprise SaaS support experience (Manager)
  • Technical understanding of complex software ecosystems
  • Experience educating clients and providing training
  • Bachelor degree or equivalent experience
  • Ability to travel up to 30%

Work Rights

Not specified

Tailored Resume

Cover Letter