Base: $75,000-95,000; bonus/equity: not specified;...
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End-user application support
Troubleshooting and analyzing issues
Liaison between customers and developers
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The University of Maryland's A. James Clark School of Engineering is seeking a Customer Support Specialist to provide technical support and enhance customer satisfaction for its advanced transportation technology products. The role requires strong communication skills and a background in enterprise software support, with a focus on problem-solving and customer engagement.
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Job Summary
The A. James Clark School of Engineering at the University of Maryland serves as the catalyst for high-quality research, innovation, and learning, delivering on a promise that all graduates will leave ready to impact the Grand Challenges (e.g., energy, environment, security, and human health) of the 21st century.
The CATT Lab is looking for an engaging Customer Support Specialist to grow our customer success capability.
Our work saves taxpayers money, improves the environment, and saves lives!
Matching Summary
Match Score: 75
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The University of Maryland's A. James Clark School of Engineering is seeking a Customer Support Specialist to provide technical support and enhance customer satisfaction for its advanced transportation technology products. The role requires strong communication skills and a background in enterprise software support, with a focus on problem-solving and customer engagement.
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Salary
Base: $75,000-95,000; Bonus/Equity: Not specified; Benefits: For more information on Regular Faculty benefits, select this link
Skills & Requirements
Must-have
end-user application support
troubleshooting and analyzing issues
liaison between customers and developers
testing new software releases
customer success capability
advanced computer skills
Nice-to-have
outgoing and confident individual
passion for excellence
thrive in a fast-paced environment
integrity, innovation, and success
varied perspectives build better products
Key Requirements
Bachelor’s degree or equivalent work experience
1+ years of experience using a support ticketing system
2+ years of enterprise software support experience
Excellent interpersonal, written, and verbal communication skills
Analytical and troubleshooting skills
Demonstrated professional writing skills
Proven ability to be detail-oriented
Excellent organizational and time management skills