Provide warm, engaging, and personalized communication
As our Reservations Agent, you are responsible for creating seamless, warm, and efficient booking experiences that reflect Mama’s personality from the very first interaction
Job Summary
As our Reservations Agent, you are responsible for creating seamless, warm, and efficient booking experiences that reflect Mama’s personality from the very first interaction.
You don’t just take reservations—you sell experiences, set expectations, and help guests start their Mama journey before they even arrive.
Our mission: to bring little moments of happiness to people.
Matching Summary
As our Reservations Agent, you are responsible for creating seamless, warm, and efficient booking experiences that reflect Mama’s personality from the very first interaction.
Skills & Requirements
Must-have
Handle all incoming reservation requests
Maximize room revenue through upselling
Provide warm, engaging, and personalized communication
Maintain accurate records in PMS
Represent Mama’s tone in every interaction
Nice-to-have
Experience with PMS or reservation systems
Hospitality or lifestyle brand experience
Love storytelling and creating excitement
Bring Mama energy
Key Requirements
Experience in reservations, front office, or hospitality sales
Confident communicating with guests via phone and email
Detail-oriented and accurate in handling systems
Sales-driven and motivated to achieve targets
Thrive in fast-paced environments
Organized, reliable, and solution-focused
Strong communication skills and a warm, engaging personality