Service Manager / Assistant Service Manager (johor Bahru)
KONE
Johor Bahru, Malaysia
On-site
High-quality maintenance operations
Customer satisfaction and efficiency
Safety and quality compliance
KONE is seeking a Service Manager or Assistant Service Manager in Johor Bahru, Malaysia, to oversee service operations and ensure customer satisfaction in the elevator and escalator industry. The role requires strong leadership skills and a background in service operations, with a focus on optimizing processes and maintaining high-quality standards
Job Summary
The Service Manager plays a critical role in ensuring high-quality maintenance operations, customer satisfaction, and overall service efficiency.
This role is responsible for managing service operations, optimizing resources, and ensuring compliance with safety and quality standards.
KONE moves over one billion people every day and employs over 60,000 driven professionals in over 60 countries worldwide.
Matching Summary
Match Score: 85
KONE is seeking a Service Manager or Assistant Service Manager in Johor Bahru, Malaysia, to oversee service operations and ensure customer satisfaction in the elevator and escalator industry. The role requires strong leadership skills and a background in service operations, with a focus on optimizing processes and maintaining high-quality standards.
Skills & Requirements
Must-have
High-quality maintenance operations
Customer satisfaction and efficiency
Safety and quality compliance
Service repair sales generation
Technician performance and development
Nice-to-have
Improve urban life flow
Collaborative working culture
Innovative and supportive environment
Key Requirements
Bachelor's degree in Engineering, Business, or related field
Minimum 5 years of experience in service operations
Strong leadership and people management skills
Excellent customer relationship management
Knowledge of safety regulations and industry standards