Manager, Customer Success (agency)

Muck Rack

Remote, US
Base: $130,000 - $160,000 + ; bonus/equity: variab...
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7-10 years b2b saas experience
Proven renewal and expansion management
Team leadership and coaching skills
** Muck Rack is seeking a Manager, Customer Success (Agency) to lead customer retention and satisfaction efforts among agency clients, while developing a high-performing team. The role emphasizes strategic coaching, relationship building, and data-driven decision-making within a fully remote setting. **

Job Summary

  • The role involves leading a team of Customer Success Managers to drive retention, expansion, and satisfaction for agency customers.
  • Success is measured by achieving Gross and Net Revenue Retention targets and accurate forecasting of renewals and expansion.
  • The company offers comprehensive benefits including geo-neutral pay, unlimited access to learning platforms, and up to 16 weeks of paid parental leave.

Matching Summary

Match Score: 75

** Muck Rack is seeking a Manager, Customer Success (Agency) to lead customer retention and satisfaction efforts among agency clients, while developing a high-performing team. The role emphasizes strategic coaching, relationship building, and data-driven decision-making within a fully remote setting. **

Salary

Base: $130,000 - $160,000+; Bonus/Equity: Variable commission and equity opportunities; Benefits: Comprehensive health, 401(k), PTO, and wellness stipends

Skills & Requirements

Must-have

  • 7-10 years B2B SaaS experience
  • Proven renewal and expansion management
  • Team leadership and coaching skills
  • Strong analytical and data-driven decision making
  • CRM and pipeline forecasting expertise

Nice-to-have

  • Experience working with agency clients
  • Background in MarTech industry
  • Proactive use of AI tools
  • Alignment with core company values
  • Ability to work in distributed environment

Key Requirements

  • 7-10 years of B2B SaaS experience
  • Experience managing renewals and expansion pipelines
  • Leadership experience mentoring teams
  • Proficiency with CRM tools
  • Experience with agencies preferred

Work Rights

Not specified

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