Senior Manager, Marketing Technology Client Experience (cx)

Chanel (Australia) Pty Ltd

New York City, NY, United States
Base: $87,500-$175,000; bonus/equity: variable pyy...
Hybrid
Salesforce marketing cloud expertise
Journey builder and automation studio
7+ years in marketing technology
This role serves as the vital link between business partners and technical teams to translate strategic goals into sophisticated SFMC digital journeys

Job Summary

  • This role serves as the vital link between business partners and technical teams to translate strategic goals into sophisticated SFMC digital journeys.
  • The position requires deep hands-on mastery of Salesforce Marketing Cloud to architect integrated multi-channel client experiences including email, SMS, and direct mail.
  • Chanel offers a comprehensive benefits package including wellbeing resources, generous paid time off, and a unique 2-week August office closure.

Matching Summary

This role serves as the vital link between business partners and technical teams to translate strategic goals into sophisticated SFMC digital journeys.

Salary

Base: $87,500-$175,000; Bonus/Equity: Variable pay may be offered; Benefits: Wellbeing fund, 401K, healthcare, parental leave

Skills & Requirements

Must-have

  • Salesforce Marketing Cloud expertise
  • Journey Builder and Automation Studio
  • 7+ years in marketing technology
  • Email marketing campaign management
  • SQL and HTML technical skills
  • Cross-functional project leadership

Nice-to-have

  • Retail and fashion industry background
  • Data Cloud 360 integration experience
  • Service Cloud knowledge
  • Strong storytelling presentation skills
  • Experience with Attentive SMS tools

Key Requirements

  • Minimum 7 years in Marketing Technology and CRM
  • Bachelor's degree or equivalent experience
  • Proven expertise in Salesforce Data 360
  • Advanced proficiency in SQL and HTML
  • Experience managing offshore production teams

Work Rights

Not specified

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