Director, Business Operations (customer Experience)

EverCommerce

United States
$155,000 to $180,000 usd py; not specified; day 1 ...
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Cx systems transformation and consolidation
Vendor selection process for cx platforms
Cx systems consolidation roadmap
** EverCommerce is seeking a Director of Business Operations focused on Customer Experience within their EverPro business unit. This hybrid role involves leading the transformation and optimization of customer experience operations, requiring strong expertise in business operations, CX platforms, and stakeholder management. **

Job Summary

  • Lead the transformation, optimization, and consolidation of EverPro’s customer experience “internal products”—the platforms, data, integrations, reporting, and operational tooling.
  • Run the vendor selection process for a Customer Success platform, Customer Support platform, and Implementation/Onboarding platform and other critical CX technologies.
  • Flexibility to work where/how you want within your country of employment – in-office, remote, or hybrid.

Matching Summary

Match Score: 75

** EverCommerce is seeking a Director of Business Operations focused on Customer Experience within their EverPro business unit. This hybrid role involves leading the transformation and optimization of customer experience operations, requiring strong expertise in business operations, CX platforms, and stakeholder management. **

Salary

$155,000 to $180,000 USD per year; Not specified; Day 1 access to robust health and wellness benefits, including an annual wellness stipend

Skills & Requirements

Must-have

  • CX systems transformation and consolidation
  • Vendor selection process for CX platforms
  • CX systems consolidation roadmap
  • Develop CX performance dashboards
  • Advance AI-enabled CX capabilities

Nice-to-have

  • Curiosity in AI for Support/CS
  • Cross-functional collaboration with RevOps
  • Energetic and motivated people

Key Requirements

  • 8+ years of experience in Business Operations, CX Operations/BizOps, Business Systems, RevOps
  • Demonstrated ownership of Customer Support platforms and Customer Success platforms
  • Experience leading systems transformation and consolidation
  • Familiarity with common CX tooling ecosystems
  • Strong data and reporting fluency
  • Strong stakeholder management and executive communication skills
  • Ability to operate at both strategic and hands-on levels
  • Practical fluency and curiosity in AI for Support/CS
  • Experience working cross-functionally with RevOps, Sales, and Marketing teams

Work Rights

Must be eligible to work without sponsorship

Tailored Resume

Cover Letter